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Troubleshooting
The forecast is out of date
Weather Buddy refreshes when you open it (if the forecast is 30 minutes old or more, or you've moved about a kilometre). Pull down on the Home screen to fetch a fresh one at any time.
What you might see in the header:
| Message | Meaning | What to do |
|---|---|---|
| Updated 9:40am | All good | Nothing |
| Forecast from 9:40am. Pull down to refresh. | The forecast is more than an hour old | Pull down |
| Couldn't update. Showing the last forecast. | The app couldn't reach the internet, so it's showing what it had | Check your connection, then pull down |
| Try again button, no forecast | The first download failed | Check your connection and tap Try again |
It says "Using a fallback location"
Weather Buddy couldn't find you, so the advice is for the middle of the UK. To fix it:
- Open iOS Settings → Privacy & Security → Location Services and make sure it's on.
- Find Weather Buddy in the list and choose While Using the App.
- Go back to Weather Buddy and pull down to refresh.
Or set a Home, and Weather Buddy will use that whenever it can't find you.
The place name is wrong, or shows "Near 51.38, -2.36"
The name comes from a place-name lookup of your rounded location, so it may name the nearest town or district rather than your street. If the lookup fails you'll see the coordinates. The forecast is still for the right place.
I'm not getting alerts
Check each of these:
- Notifications are allowed: iOS Settings → Notifications → Weather Buddy → Allow Notifications.
- The alert is on in Settings → Alerts in Weather Buddy.
- You've set a Home, for the laundry alerts. See Alerts.
- It isn't quiet hours. Only Bring the washing in comes through during quiet hours.
- You haven't hit your daily limit (At most n a day).
- Background App Refresh is on: iOS Settings → General → Background App Refresh → Weather Buddy. Without it, alerts are only planned when you open the app.
- The forecast isn't stale. Weather Buddy doesn't send alerts from a forecast more than 6 hours old. Opening the app fixes that.
The Live Activity doesn't appear
- Check iOS Settings → Weather Buddy → Live Activities is on.
- The Live Activity only starts when you tap Washing's out.
- It ends when you tap Brought it in, and greys out 30 minutes after the bring-in time.
My widget says "Open Weather Buddy to load your weather"
Widgets use the forecast the app downloads. Open the app once so it can fetch a forecast, and the widget will fill in.
My widget or Live Activity looks behind
Widgets and the Live Activity update when the app refreshes, including in the background. iOS decides how often background refreshes happen, and skips them if Background App Refresh is off or Low Power Mode is on. Opening the app brings everything up to date.
The advice seems wrong
Tap Why? on the card. The Why this advice sheet shows the forecast figures and the rule behind every suggestion. Remember:
- The Now card is about the next 3 hours, and uses the feels-like temperature.
- Rain times are "around" the hour, because the forecast is hourly.
- The advice leans cautious: a 50% chance of rain gets you an umbrella.
All the rules are in How the advice works.
Still stuck?
Get in touch through the support link on the Weather Buddy App Store page. It helps to include your iPhone model, iOS version, and the version of Weather Buddy (Settings → About).